Who can and how to activate the withdrawal:
The right of withdrawal is regulated in accordance with the law if the customer-consumer (ie a physical person who purchases the goods for purposes not related to their professional activity, or does not make the purchase by indicating in the order form a reference of VAT ) has the right to withdraw from the purchase contract for any reason.
To exercise this right, the customer must send a notice within 14 days from the date of delivery of the goods.
This communication must be sent with Registered Mail with a return receipt addressed to: Cartidea di Giancarlo Riccadonna Via Frassi, 31 20077 Melegnano - Milano - Italia and must report the IDENTIFICATION NUMBER associated with your request. To obtain it, simply request the form below link
Note: Customers who purchase with a VAT number or in any case for amounts under 200,00 Euro can not exercise the right of withdrawal
The right of withdrawal is subject to the following conditions (Art.67 of the Consumer Code):
When the right of withdrawal expires (Article 55 of the Consumer Code):
The right of withdrawal provided for in articles 64 and following, as well as articles 52 and 53 and paragraph 1 of article 54 do not apply:
Unless otherwise agreed between the parties, the consumer can not exercise the right of withdrawal provided for in articles 64 and following in the cases:
For more information you can consult
How the warranty works:
All products sold on the site are covered by the manufacturer's standard warranty and the 24-month warranty for conformity defects, 12 months for invoice purchase. To use the warranty, the customer must keep the purchase document. The customer with the acceptance of the purchase contract declares to acknowledge the terms of Assistance in force at the time of the use of the Warranty Assistance, which accepts.
The manufacturer's standard warranty is provided in the manner described in the documentation included in the product packaging. If, following an intervention by an Authorized Service Center, the defect is not covered by the manufacturer's conventional warranty, the Customer will be charged for any verification and restoration costs requested by the authorized Service, as well as transport costs.
24 month warranty:
The 24-month warranty applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided in the attached technical documentation. This guarantee is reserved to the private consumer (a natural person who buys the goods for purposes not related to his professional activity, or makes the purchase without indicating in the order form a reference of VAT number). In case of lack of conformity, we will restore the conformity of the product by repair / replacement or price reduction, until the contract is terminated. Only following the issue of an authorization number, the customer must send the goods following the instructions contained in the email. In the event that, for any reason, it is not able to return a warranty product (restored or replaced) to its customer, we may proceed to our discretion to return the entire amount paid or to replace it with a product with similar characteristics or superior. If, following an intervention by an Authorized Service Center, the defect does not result in a lack of conformity, the Customer will be charged for any costs of verification and restoration required by the Authorized Service, as well as transport costs if we sustain.
In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the customer and to Prorpie Expenses in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc…). In the event that the returned item is incorrectly used or tampered with, the seller will be forced to return the goods to the customer as not repairable and to retain the amount paid. To limit damage to the original packaging, we recommend, when possible, to place it in a second box; in all cases, the affixing of labels or adhesive tapes directly onto the original packaging of the product should be avoided.
The sales contract between the customer and the seller is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this contract of distance selling, if the customer is a consumer, the territorial jurisdiction is that of the reference hole of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Milano.
The product will be repaired or, in the event that the repair is not possible, replaced with an equal, equivalent or higher.
In case of difficulty in obtaining the product, the Seller has the right to fulfill the Warranty Conditions by means of a Credit Note and reimbursement to the purchaser of the current market price of the product itself. The customer must send the goods by following the instructions contained in the e-mail with which the return authorization number has been communicated.
All shipments of products will be rejected to the sender at his own expense:
Conventionally, any right of the Customer to compensation for damages or compensation as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things is excluded.
In the case of changes to the Warranty Conditions, the seller will apply the conditions on the Warranty for products in effect at the time of purchase of the Customer.
Data controller: Cartidea di Giancarlo Riccadonna
Products with European Warranty:
Delivery times: usually vary from a minimum of 1 day to a maximum of 7 days before the product is available. For some categories of products, the days could go up to 10.
Manuals: multilingual documentation is guaranteed. The products that need instructions always have the description in English, the presence of the description in Italian is not guaranteed.
Support: for all the producers you will have to check the "Warranty and assistance" section in the product sheet.
Duration of the Warranty: except in special cases or special promotions that may vary from product to product, the minimum validity established is 12 months.